# [EN] Frequently Asked Questions (FAQ)

#### <span class="container-target">**Who should I contact if I have forgotten my password?**</span>

<span class="--r">Depending on your account type, there are different steps you need to take to get a new password.</span> <span class="--l">The easiest way to determine your group is to check whether you log in using the left-hand “Login </span><span class="--l"><span style="mso-fareast-font-family: 'Times New Roman'; mso-fareast-theme-font: major-fareast;">für Studierende und Lehrende über SSO</span>” (1) or the right-hand “Login </span><span class="--l"><span style="mso-fareast-font-family: 'Times New Roman'; mso-fareast-theme-font: major-fareast;">Personen ohne TUBS-ID, Gäste und Administrierende</span>” (2). </span>

<span class="--l">[![Stud.IP Login EN](https://books.rz.tu-bs.de/uploads/images/gallery/2026-03/scaled-1680-/L5SfNcHodPCP26ch-bildschirmfoto-2026-03-04-um-11-32-10.png)](https://books.rz.tu-bs.de/uploads/images/gallery/2026-03/L5SfNcHodPCP26ch-bildschirmfoto-2026-03-04-um-11-32-10.png)</span>

<p class="callout info"><span class="--r">Before resetting your password, please check that you are logging in via the correct login link.</span> <span class="--l">This often solves the problem. </span></p>

<span style="mso-list: Ignore;">1.<span style="font: 7.0pt 'Times New Roman';"> </span></span><span class="--r">Students, teachers, and guests who log in via [TUBS-ID](https://books.rz.tu-bs.de/books/benutzerkonto/page/tubs-id-ihr-account-am-gauss-it-zentrum) can have a [new password set by GITZ](https://books.rz.tu-bs.de/books/benutzerkonto/page/passwort-vergessen)</span><span class="--l">. The password will then change for all services for which you use the TUBS ID.</span>

<span class="--r">If you have not provided your mobile phone number, please [contact IT Service Desk](https://www.tu-braunschweig.de/en/it/it-service-desk).</span>

<span class="--l"><span style="mso-list: Ignore;">2.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><span class="container-target">Administrators</span> and external accounts without a TUBS ID, as well as test accounts, can have their passwords reset by sending an [email to Stud.IP Support](mailto:studip@tu-braunschweig.de). The password for these accounts is unrelated to all other TU se<span class="--r">rvices.</span>

<span class="--l"><span style="mso-fareast-font-family: 'Times New Roman'; mso-fareast-theme-font: major-fareast;"> </span></span>

#### <span class="--l">**What should I do if Stud.IP is unavailable?**</span>

<span class="--r">Stud.IP generally runs very reliably. However, if the system experiences problems, you can find further information about the outage on the [GITZ status page](https://status.rz.tu-braunschweig.de/). This does not apply if the error has just occurred or if the problem is not related to the system itself.</span>

<span class="--l">If you cannot find a corresponding entry on the status page, please first check whether you can access Stud.IP using a different browser or device. If the problem only occurs with a specific browser or on a specific device, please clear your browser's cache. This often solves connection problems.</span>

<span class="--l">Do</span> not hesitate to contact Stud.IP Support if you are unsure whether the problem is actually only occurring for you and there is no indication of a malfunction on the status page.

#### <span class="--l">**Stud.IP has switched to a black-and-white color scheme**</span>

<span class="--r">Stud.IP offers a high-contrast mode. This allows people with visual impairments or color blindness to use the system without any problems. If you see Stud.IP in black and white, you are in this mode.</span>

<span class="--l">To activate this mode, click on “Activate high contrast” on the login page. In the same place, you can deactivate it again by clicking on “Activate normal contrast.” </span>

<span class="--l">[![Activate high contrast](https://books.rz.tu-bs.de/uploads/images/gallery/2026-03/scaled-1680-/nzzq5EtEBljHJZyV-bildschirmfoto-2026-03-04-um-11-20-41.png) ](https://books.rz.tu-bs.de/uploads/images/gallery/2026-03/nzzq5EtEBljHJZyV-bildschirmfoto-2026-03-04-um-11-20-41.png)[![activate normal contrast](https://books.rz.tu-bs.de/uploads/images/gallery/2026-03/scaled-1680-/TFVmke1Do9AffciU-bildschirmfoto-2026-03-04-um-11-20-51.png)](https://books.rz.tu-bs.de/uploads/images/gallery/2026-03/TFVmke1Do9AffciU-bildschirmfoto-2026-03-04-um-11-20-51.png)</span>

<span class="--r">If you are already logged in, you can change this setting via the “Profile” button.</span> <span class="--l">Select</span> the “Settings” option in the upper selection of “Profile” and then ‘Accessibility’ on the left-hand side. The option “Activate high-contrast colour scheme<span class="bg-blue-50">” </span>opens, which is already selected. Remove the check mark and click on “Save.” The color scheme will then change back to blue and white.

[![changing contrasts in Stud.IP](https://books.rz.tu-bs.de/uploads/images/gallery/2026-03/scaled-1680-/lEgl8HFu1d3Q4acc-bildschirmfoto-2026-03-04-um-11-29-09.png)](https://books.rz.tu-bs.de/uploads/images/gallery/2026-03/lEgl8HFu1d3Q4acc-bildschirmfoto-2026-03-04-um-11-29-09.png)

#### **<span class="--l">When accessing Stud.IP, an anime image appears briefly before the login page opens.</span> Is the connection still secure?**

<span class="--r">![anubis.png](https://books.rz.tu-bs.de/uploads/images/gallery/2026-04/scaled-1680-/1cwX4oSbIqyzfkjD-anubis.png)</span>

<span class="--l">Yes, the</span><span class="--r"> image is par</span><span class="--l">t of the Anubis web firewall.</span> This <span class="--l">helps to keep</span><span class="--r"> bots <span class="--l">from</span></span><span class="--r"> accessing the network and contributes to </span><span class="--l">our IT security.</span>

<p class="callout info"><span class="--r">Sometimes </span><span class="--r">the image may not disappear immediately, and the browser may g</span><span class="--l">et stuck on Anubis.</span> If that happens, please reload the page. If<span class="--r"> <span class="--l">that</span></span><span class="--r"> <span class="--l">doesn't</span></span> work, try using a different browser or try again later.</p>